Shipping Policy
- Free Tracked Shipping on all orders within Adelaide Metro and Adelaide Hills with Australia Post.
- Standard Tracked Shipping is charged on all orders outside of Adelaide Metro and Adelaide hills with Australia Post (unless otherwise stated)
- All orders ship from Adelaide, Australia.
- Shipping time 7-10 days after order placed for metropolitan areas.
- Express shipping available 3-5 day delivery time
- shipping time 7-10 days after order placed for regional areas
- We aim to ship sooner than stated though allowing for delays with third parties
Returns and Refunds
Rub Massage wants you to be excited about your new purchase. However, if you need to return an item, Our Rub Massage team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from rubmassage.com.au
Standard Return Policy:
- You have 30 calendar days from the date you received your Rub Massage order.
- Please be sure to include your original Rub Massage order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact the Rub Massage Team before shipping your unit back, and they would be happy to find it for you.
- Only items that have been purchased directly from rubmassage.com.au can be returned to Rub Massage. Rub Massage products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Rub Massage does not cover shipping costs for returns.
- Please ensure that the item you are returning is repackaged with all the cords, accessories and documentation that were included when you received it.
Refund Policy:
- Once the Rub Massage team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
Order Cancelations and Address Changes
- Orders cannot be canceled or changed.
- If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest Post Office.
- If you cannot pick it up there, it will be sent back to our warehouse.
- Rub Massage will then contact you to confirm a desired address change.