The bitterness of poor quality remains long after the sweetness of low price is forgotten – Anon
We all want value for money and a high quality service for our time invested. You will get the level of professionalism, skill and knowledge you deserve with effective proven results. On top of that you have access to our broad network of ethical and skilled allied health practitioners FAQ (Chiro, Physio, Podiatry, Personal Trainer, GP, Dieticians etc)
The average health claim refund is around $30 so if you have private insurance and your therapist has numbers (see ‘Can I claim Health Funds?’)
Effective as of 1st Jan 2023
120min Massage – 195
90min Massage – 159
75min Massage – 139
60min Massage – 115
45min Massage – 90
30min Massage – 63
All our therapists are experienced, well qualified (some say ‘over qualified’) and continuing to study everything they can get their hands on about massage and the human body. We do a thorough assessment process so we find out as much as we can about you, your body, your aches and pains and determine what YOU want out of the massage. It’s not about us telling you what’s best, it’s making sure we work together to get the best outcome for you.
Majority of our therapists have their provider numbers with all the major private health funds. Please check the list below before you book so you know who has what. Sometimes when a new therapists joins the team it takes 6 – 8 wks to get their provider numbers….it’s a pain in the butt but something that is out of our control. The invoices we give you have all the appropriate numbers on them so it’s as simple as emailing them into your health fund.
All of our therapists are members of our professional massage associations.
All Health Funds – Ailsa Forrest, Alana Birch, Bindi Rice, Mellora Varjavandi, Mitch Pearse, Mizu Kitaguchi, Nat Casey, Rodrigo Gouveia, Sarah Thornton, Stephen Walters, Warren Dumont.
Limited health Funds – Ben Hage has all provider numbers expect Medibank for Kent Town
No but we highly recommend 60, 75 or 90min consults for a first appointment as we require that period of time to assess well and then get down to some treatment so you come out feeling different…better.
If massage is right for you, you will feel more relaxed (deeper voice, sleepy, chilled out blissed hippy type), have less pain and be able to move more freely. You may feel a bit tender the next day but this is all part of the body healing itself so in 48 hours you should be fantastic.
Great question! Getting massaged regularly is the best form of treatment. Having one every day would be heaven!
But seriously – The answer is very different for each person. Some people who are dealing with injuries need maybe 2 x 30 minutes a week until the body heals, other people maybe once a week, whilst most clients would fit into the once a fortnight, three weeks or month. Most of our clients have a regular treatments scheduled on the times and days that suit them.
A minor is someone who is under the age of 18 years.
14 years and under – Must have a parent or responsible adult present in the room at all times during every treatment unless express written permission is given by the parent/guardian and the treating therapist at the time of treatment and subsequent treatments.
15yrs and older – Must have a parent or responsible adult present in the room at all times during the first treatment and then when express written permission is given by the parent/guardian and the treating therapist at the time of treatment and subsequent treatments.
The therapist may request the presence of the adult at any time and this supersedes all written permissions.
The therapist has the right, as with any client, to refuse treatment should they not feel it is in the childs, nor their own best interest.
If the parent is being treated, no minor is allowed within 1 m of the table during treamtment.
It is recommended that all therapists obtain an official National Police/Criminal Check prior to working with minors. This should be presented upon request to the consenting adult prior to treatment.
It is recommended that all therapists undergo Child Safe Training.
When a minor is booked over the phone a note is placed on the file – ie Minor – informed that an adult must be present.
When they arrive in clinic a New Client form is completed which contains a Minor Policy and Permissions section including written consent for 15 yrs plus.
For Existing Minor client – All need to complete the Finger Ink form which will update and supersede all other written permissions.
Rub Massage is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation.
When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities.
We will advise individuals or the purpose for which their personal information is collected.
If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.
Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.
We will only disclose personal information in accordance with the Privacy Act.
This means that personal information may be disclosed:
For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
Where we have the consent of the individual to do so,
As required by law, or
Under other circumstances where permitted under the Act.
In the course of our business activities, we may need to disclose some of your personal information to relevant staff. We will inform you if this is the case and will only do so with your permission.
Unauthorised disclosure or access
As Rub Massage is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
We will always provide individuals with a nil-cost way of contacting us to register a request to “opt -out” from receiving any product offers.
Access to personal information
Individuals will be able to access their personal information upon request. However Rub Massage may occasionally need to deny access to information in accordance with the exemptions contained in the Act.
Our goal is to protect the personal information collected by Rub Massage and its associations. Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.
We will monitor and implement appropriate technical advances or management processes, to safeguard personal information.
We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from individuals or other reputable sources.
Privacy related inquiries or concerns can be directed to the clinic Director.
Client Complaint Policy
We value complaints as they assist us to improve our products, services and client service.
This policy has been designed to assist both clients and staff. Rub Massage is committed to consistent, fair and confidential complaint handling and to resolving complaints as quickly as possible. We aim to make it easy for people to make a complaint if they are dissatisfied and we will treat all clients making a complaint fairly.
Definition of a complaint
Complaints are defined as any expression of dissatisfaction or grievance made to staff by a client or member of the public in relation to our business.
It may be received through various means including phone, SMS, email, social media, handwritten, in person, in conversation or via a third party.
All complaints made, verbal or written, are to be recorded by entering the details in an email and sending to HR Manager or Director ASAP.
When taking a complaint, record the name and contact details of the client, as well as full details of the complaint including the date, details of all communication with the client and any actions you feel are required to resolve the complaint.
Recorded complaints will also be monitored for any ongoing trends and efforts made to resolve any ongoing issues.
Clients’ personal details or details of their complaint will not be divulged to third parties unless we have their written consent.
Informing clients of progress
We strive to resolve all complaints within two days. Written complaints are to be acknowledged within two days.
Clients are to be given an approximate timeframe for resolution at the time they make their complaint.
Clients are to be informed of the progress of their complaint regularly, especially if there are any delays or changes to what has been agreed.
Clients are to be informed of any changes to our products or services as a result of their complaint.
Where appropriate, clients who have had a complaint resolved will be contacted at a later date to see if they are happy with how their complaint was handled.
Responding to complaints
All people making a complaint are to be treated with courtesy. Where possible, complaints will be resolved at the first point of contact. If appropriate to the complaint, frontline team members can offer an appointment at no charge to resolve a complaint immediately, with the complaint to still be recorded.
If the complaint can’t be resolved immediately, the client is to be given a timeframe, a contact person and details of our complaint handling process. Where possible, the staff member taking the complaint details will be the contact person.
At all times during the complaint handling process it is encouraged that staff members seek advice from the clinic director if required.
Complaints can be resolved by:
Bringing the complaint to the attention of the person to whom the complaint is directed
Dealing with the concern directly by having this person contact the client involved
Methods may include phone and email contact
Escalation of the complaint by bringing to the attention of the clinic director
Escalation of complaints
If a complaint cannot be resolved by the usual complaint process, it should be referred to the clinic director and the client will be informed and given an amended timeframe for resolution.
If we cannot resolve the complaint to the client’s satisfaction, we will inform them about where they can take further action (e.g., Office of Consumer and Business Affairs, Equal Opportunity Commission).
A refund of either part or the whole of the payment cost of the massage treatment may be offered by the Director only when:
The complaint is made within 24 hrs of receiving the massage treatment and is in writing.
After investigation by the Director that it is deemed appropriate to do so.